Frequently Asked Questions

making it easier for you


General FAQ's

Are pool towels provided?

Yes pool towels are also provided. Please do not remove these from the villa.

Can I order food from the villa?

Villa Soleh is in a prime position for food lovers.

With a wide range of cafes, bars and restaurants just at your doorstep you can choose villa delivery from most of the surrounding restaurants.

You will find menus inside the Villa Soleh compendium or ask staff for assistance.

Do you offer late check outs?

Yes if available. An additional charge of 50% of 1 night rate may apply.
Please contact us to check availability.

Does the villa have air conditioning?

Yes.  In each bedroom and in the media/relaxation room.

To conserve energy we kindly ask that you turn off your air conditioning when you are away from your room.

​Ceiling fans and sun blinds are also provided throughout the open plan kitchen, lounge and dining area.

How do I settle my account for additional services?

Additional services such as groceries, massages and drivers can be settled directly with the provider at the time of the service in IDR.

How does the private daily housekeeper operate?

Staff will attend daily to clean the villa and service towels and linen.  Beds are made on a daily basis.  Towels are changed every 2nd day, linen every 3rd day, or as required.

Villa Soleh staff and management recognises the importance of protecting the local environment.  To assist us in reducing energy, water useage and pollution, if you are happy to reuse your towels we kindly ask that you hang them on the hooks provided, thank you.​

Guest laundry bags are also provided.  Please see staff for service details.

How does the villa phone work?

A villa mobile phone is conveniently provided for your use during your stay. The phone has the villa location in Maps and the contact number for the duty manager.

You can also use the phone to contact the manager via `whatsapp' to arrange additional services such as massages, drivers, a chef etc. The phone can be topped up at any time.

How far is the airport

30 minutes from Ngurah Rai International Airport.
Transfer service from IDR200,000 each way (airport pick up included for stays of 7 days or longer).

How far is the beach?

Ku de Ta beach is only a leisurely 10 minute stroll away.

Is the water safe to drink?

Villa Soleh is connected to the town water supply.
We do not recommend that you use tap water for drinking.

Is there a safe?

Yes, there is a safe

Further questions are answered in a more detailed Guest-Only portal, to which you will receive the password upon confirmation of booking.

Is there cable tv?

Yes of course.

Is there free Wi-Fi?

Yes, sure.

Some useful translations

  • Hello - Halo
  • Thank you - Terima kasih
  • Yes - iyah nih
  • No - tidak
  • Good morning - Selamat pagi
  • Good night/evening - Selamat malam

What bathroom amenities are provided?

  • Liquid soap
  • Body wash
  • Shampoo & conditioner
  • Tissues
  • Hairdryers

Where can I convert my money?

There are several money changers located within close proximity to the villa. We highly recommend that you use only licensed money changers.

They are normally in prime locations along main roads and do not charge commission. Avoid laneway money changers who attempt to entice you with seemingly higher rates - they often scam you without your knowledge.

ATMs are also conveniently located in several locations in the neighbourhood.

Please Note

Upon official booking at Villa Soleh, guests will receive a password to enter the private portal page on this website, where further, more detailed information will be outlined, exclusively for guest use only, making your stay at Villa Soleh that little more comfortable and lush.

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